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H-Sphere Control Panel
FAQ's
- 1. General Questions
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- 2. Mail
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- 3. Domain Name
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- 4. FTP
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- 5. Troubleshooting
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1. General Questions
- 1.1.
What is the difference between Unix accounts
and Windows accounts?
- Unix provides secure and reliable
environment perfect for most of the hosting
needs, but sometimes you want to take advantage
of some Windows applications such as MS Access,
ASP scripting. For that you might want to use
Windows Hosting.
- 1.2. What do I need to use web hosting
services?
- Web browser and Internet connection
is all that is needed.
- 1.3.
How do I change my billing information?
- Please provide us your new billing information using the "Support" page.
- 1.4.
How do I change my contact information?
- Please provide us your new contact information using the "Support" page.
- 1.5.
I forgot my Miva password, what should I do?
- There is no way to retrieve this
password, you will have to re-install Miva.
Warning: All the data
in the Miva will be lost, including Products,
Orders and other settings.
- 1.6.
Can I accept credit card on my site? Will it
be secure?
- Yes, H-Sphere supports secure transaction
protocol, such as SSL.
- 1.7.
What is SSL?
- The SSL security protocol provides
data encryption, server authentication, message
integrity, and optional client authentication
for a TCP/IP connection. Because SSL is built
into all major browsers and web servers, simply
installing a digital certificate turns on their
SSL capabilities.
- 1.8.
I lost my password, what should I do?
- Click on "Account Loin" button on the top of the page. Click
on the link "forgot your password", it is usually
located bellow the login box, and follow the
instructions.
- 1.9.
What happens if I excess my data transfer limit?
- Any data transfer in excess of
plan threshold will be charged at the end of
the billing period.
- 1.10.
Can I purchase additional disk space?
- Additional disk space can be purchased
through H-Sphere.
- 1.11.
What happens if I purchase additional products
in the middle of the month?
- Any additional resource purchases
will be pro-rated accordingly. The charge will
be calculated based on the date when the resource
was purchase to the end of the billing cycle.
2. Mail
- 2.1. I have difficulties
in retrieving mail using Netscape. I can't log
into my mail account because the account user
name now takes the form of the full e-mail address.
- Write mail server login name in
the Netscape preferences with the % character
instead of the @ sign, e.g. login: username%domain.com
- 2.2. How do I
pop in to pick up my virtual domain email?
- Virtual domain users need to use
the following format for thier user name when
popping in:
user%virtual_domain_name
Eudora might require the following syntax:
user%virtual_domain_name@pophost
Microsoft clients may take the following syntax:
user@virtual_domain
If you don't include the %virtual_domain_name,
vpopmail will assume it is either a /etc/passwd
user or a vpop user in ~vpopmail/users or configured
with "default domain".
- 2.3. I can't send
mail with Outlook Express. I get a rcpthosts
error.
- You need to check your pop3 box
before sending mail trough the server. When
the POP3 box is checked, you can send emails
within the next 15-30 minutes.
- 2.4. How do I
get FormMail working?
- It's a perl script. You need to
add .pl as extention for CGI. You can find it
on the web options page.
3. Domain Name
- 3.1.
What is a domain name?
- Domain names are the familiar,
easy to remember names for computers on the
Internet (such as internic.net). They correspond
to a series of numbers (called Internet Protocol
numbers) that serve as routing addresses on
the Internet. Domain names are used generally
as a convenient way of locating information
and reaching others on the Internet.
- 3.2.
What does "register a domain name" mean?
- The Internet domain name system
(DNS) consists of a directory, organized hierarchically,
of all the domain names and their corresponding
computers registered to particular companies
and persons using the Internet. When you register
a domain name, it will be associated with the
computer on the Internet you designate during
the period the registration is in effect.
- 3.3.
How can I get a domain name in .com, .net or
.org?
- H-Sphere provides an easy way to
register .com, .net or .org domains.
- 3.4.
What is involved in registering a domain name
in .com, .net or .org?
- To register a domain name, you
will be asked to provide the registrar you select
with the various contact and technical information
that makes up the registration. H-Sphere will
guide you through the process, and will make
it extremely easy. H-Sphere will automatically
contact the registrar, who will then keep records
of the contact information and submit the technical
information to a central directory known as
the "registry." This registry provides other
computers on the Internet the information necessary
to send you e-mail or to find your web site.
You will also be required to enter a registration
contract with the registrar, which sets forth
the terms under which your registration is accepted
and will be maintained.
- 3.5.
Will my name and contact information be publicly
available?
- Yes. Information about who is responsible
for domain names is publicly available to allow
rapid resolution of technical problems and to
permit enforcement of consumer protection, trademark,
and other laws. The registrar will make this
information available to the public on a "Whois"
site.
- 3.6.
How long does a domain name registration last?
Can it be renewed?
- H-Sphere provides you with the
ability to register and renew the domain registrations
in one-year increments, with a total registration
period limit of ten years.
- 3.7.
How much does a domain name registration name
cost?
- The prices vary depending on the
plan you select.
- 3.8.
How long does it take to register or transfer
a domain name?
- It will take you just a few minutes
to register a domain, but it might not be available
on the Internet for up to 48 hours. This is
due to the fact that Internet DNS databases
are updated only once a day, causing the delay.
- 3.9.
Someone else has registered by company's name
as a .com domain name. What is the process for
resolving my complaint?
- All ICANN-accredited registrars
follow a uniform dispute resolution policy.
Under that policy, disputes over entitlement
to a domain-name registration are ordinarily
resolved by court litigation between the parties
claiming rights to the registration. Once the
court rules who is entitled to the registration,
the registrar will implement that ruling. In
disputes arising from registrations allegedly
made abusively (such as "cybersquatting" and
cyberpiracy"), the uniform policy provides an
expedited administrative procedure to allow
the dispute to be resolved without the cost
and delays often encountered in court litigation.
In these cases, you can invoke the administrative
procedure by filing a complaint with one of
the dispute-resolution service providers listed
at http://www.icann.org/udrp/approved-providers.htm.
For more details on the uniform dispute resolution
policy, see http://www.icann.org/udrp/udrp.htm.
- 3.10.
What are the rules for registration of .net
and .org names?
- They are the same as for .com.
Traditionally, however, names in .net have been
used by organizations involved in Internet infrastructure
activities and .org is frequently used by not-for-profit
organizations.
- 3.11.
Are .com, .net, and .org domain names available
for registration on a global basis?
- Yes. The .com, .net, and .org domains
are available for registration by Internet users
across the globe. ICANN-accredited domain name
registrars are also located in various countries
around the world. To view the InterNIC list
of domain name registrars by country, click
here.
- 3.12.
I've seen domain names ending with two-letter
combinations, like .uk. What are the rules for
registering in these domains?
- Two letter domains, such as .uk,
.de and .jp (for example), are called country
code top level domains (ccTLDs) and correspond
to a country, territory, or other geographic
location. The rules and policies for registering
domain names in the ccTLDs vary significantly
and some are reserved for use by citizens of
the corresponding country. You should check
with the registrar offering ccTLD registration
services regarding the specific terms and conditions
for registration. H-Sphere supports hosting
of such domains.
- 3.13.
What is a stopgap domain?
- A stopgap domain alows to create
hosting if you don`t have any domain name. If
you register with a stopgap domain, you will
get a domain name like "loginname.u1.your-base-domain".
You can create your own web-site and access
it with either the IP (if the IP is dedicated)
or the above domain name. This kind of domain
doesn`t have any registration records in the
DNS.
4. FTP
- 4.1. Anonymous
FTP users don't see the content of my directory.
- Anonymous FTP users can't enter
your root directory. They can enter only the
directory you dedicated for anonymous ftp users.
- 4.2. How come my
virtual FTP users can browse my root directory?
- Your virtual FTP users can have
access to more than one virtual FTP directory,
so you need to allow them to enter the root
dir. You can use FTP subaccounts to restrict
their access to only one directory.
5. Troubleshooting
- 5.1.
When I'm trying to connect to my account using
FTP, the system doesn't respond for some time
and then logs out with an error.
- Use FTP active mode (disable passive).
It is in your computer's FTP configuration.
- 5.2.
I am getting errors with FrontPage.
- Try switching it off and back on.
- 5.3.
My webalizer doesn't work. What's the problem?
- One possible reason can be that
you are approaching your disk quota. Webalizer
needs at least 2 MB unused disk space to function
properly.
- 5.4.
The online file browser shows the zips as compressed
files and offers to decompress them, but fails
to do it.
- WebShell can decompress only those
files that are located inside the /usr/local/bin
directory. If it's not there, just create a
link.
- 5.5.
I get "Failed to add new resource over the hard
credit" message when I'm trying to create a
new resource.
- This means you have reached your
Credit Limit. For example, you've used all your
money on your balance if you pay by check, or
your credit card expired/was broken and failed
to be charged. In this case you'll still be
able to run your hosting account (with recurrent
and extra usage payment accrued), but you won't
be able to create any new resource (neither
paid nor free).
- 5.6.
ASP is not working, however the button next
to this resource on the Domain Web Service page
is set to ON.
- Check if the *.asp files are not
included into SSI section. It's a common mistake.
If you set the *.asp files to be lauched via
SSI library, set ASP to OFF, delete the *.asp
extension from SSI list and then set ASP to
ON again.
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