Step1Host's policies and procedures for handling customer information have been created with the understanding that Internet technologies are still evolving and that Internet business methods are continuing to evolve to meet the needs and opportunities of the changing technologies. As a result, Step1Host's policies and procedures are subject to change.
In the course of serving its customers, Step1Host acquires, stores and transmits customer communications and information that customers may regard as private or sensitive. Some of this information - such as the customer's name, address, telephone number, and credit card data - is provided to Step1Host by its customers in order to establish service. Other information - such as the customer's account status, choice of services, and customer logs - is created and maintained by Step1Host in the normal course of providing service. Step1Host uses cookies, which are small pieces of information that a web site can store in a designated file on a user's computer for various reasons, but these are for internal purposes only and never identify specific individuals other than for tracking surfing habits within our site.

Data Security

Step1Host will protect the confidentiality of its customers' information, account information and personal communications to the fullest extent possible and consistent with the law and the legitimate interests of Step1Host, its partners, its employees and other customers of Step1Host's services. To protect the loss, misuse, and alteration of information that is collected from customers, Step1Host has appropriate physical, electronic, and managerial procedures in place.

How is customer information used?

Step1Host does not share its customer information with any third parties and will do everything in its power to ensure this privacy is kept.

Most customers may access and modify their personal information via their online personal control panel/account information page. All other customers may access and modify their personal information by contacting Step1Host Billing.

Domain name customers who have registered a domain name with Step1Host and wish to change the Technical Contact from Step1Host to another company, may send a request to domains@Step1Host.com. It is important to note that customer domain name registration information is made publicly available in the registry of domain names.

Disclosure of customer information and communications

Step1Host will not otherwise disclose its customers' personal and account information unless Step1Host has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of Step1Host, Step1Host's customers, or others, or where Step1Host has a good faith belief that the law requires such disclosure.

Step1Host also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that Step1Host stores or transmits for its customers. The circumstances under which Step1Host will disclose such electronic customer communications are when:

- it is necessary in order to provide service to the customer;
- it is necessary to protect the legitimate interests of Step1Host and its customers;
- it is required to cooperate with interception orders, warrants, or other legal process that Step1Host determines in its sole discretion to be valid and enforceable; and
- it is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by Step1Host and appear to pertain to the commission of a crime.

Step1Host disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. Step1Host will, however, review, delete or block access to communications that may harm Step1Host, its customers or third parties. The grounds on which Step1Host may take such action include, but are not limited to, actual or potential violations of Step1Host's Acceptable Use Policy.